Shipping and Returns
Did you know we offer a money back guarantee!
We are so confident that each of our products will deliver results (when used according to our directions), that we offer you the security of knowing you are investing in a quality product by giving you a money back guarantee.
Terms and Conditions
If you are not satisfied with any of our products, simply return the purchased goods within 60 days of the purchase date to claim your refund.
The original purchase receipt (valid only from authorised retailers in Australia) must be provided. Refunds do not include any postage or freight charges you may have incurred when purchasing the product or sending it back to us for your refund. If you are based in Australia and the return is a result of our error which includes a defective item or you having received an incorrect item, we will cover the cost of shipping for you.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have purchased your product from a store, you should expect to receive your refund within four weeks of returning the product. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can either opt for a refund or an online store credit.
If you have any feedback on the product you are returning for a refund, please let us know as we would like to hear from you. We strive for the highest quality and efficacious products on the market, and value any feedback you can provide based on your experience.
Return product to:
For more information please call our Customer Service Team on 1300 366 833
We can ship to pretty much any address in the world.
When you place an order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of items can be found on the details page of the product. To reflect the policies of the shipping companies we use, all weights will be rounded up.
We want to keep our postage prices low and consistent so we created a fixed price postage. We also want you to have options when it comes to postage, such as express or courier. But by selecting Plunketts Post you are selecting the best price for shipping.
Our Free Delivery is only valid on:
Store Pick Up
Store pick up is available for those that live in the local area and are happy to come and collect their package. Please note we will email you once it's been packed and available for collection.
Collection is available between 9am to 3:00pm Monday to Friday.
If you would like to calculate the cost of your shipping follow these instructions: