RETURNS - FOR AUSTRALIAN RESIDENTS.
We are so confident that each of our products will deliver results (when used according to our directions), that we offer you the security of knowing you are investing in a quality product by giving you a money back guarantee.
If you are not satisfied with any of our products, simply return the purchased goods within 60 days of the purchase date to claim your refund.
The original purchase receipt (valid only from authorised retailers in Australia) must be provided. Refunds do not include any postage or freight charges you may have incurred when purchasing the product or sending it back to us for your refund. If you are based in Australia and the return is a result of our error which includes a defective item or you have received an incorrect item, we will cover the cost of shipping for you.
Returns from the Plunkett's webshop will be provided as a store credit.
International residents please refer to International Returns section for details.
If you have purchased your product from a store, you should expect to receive your refund within four weeks of returning the product. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can either opt for a refund or an online store credit.
If you have any feedback on the product you are returning for a refund, please let us know as we would like to hear from you. We strive for the highest quality and efficacious products on the market, and value any feedback you can provide based on your experience.
Return product to:
For more information please call our Customer Service Team on 1300 366 833
SALES & PROMOTIONS
The terms and conditions for our sales and coupon codes are the following:
ONLINE ORDERS T&C's
Maximum limit of 6 in total per product can be ordered in any individual order.
Should you wish to order more than 6 please contact us at firstname.lastname@example.org
We can ship to most addresses in the world.
When you place an order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates are weight-based. The weight of items can be found on the details page of the product. To reflect the policies of the shipping companies we use, all weights will be rounded up.
We want to keep our postage prices low and consistent so we created a fixed price postage. We also want you to have options when it comes to postage, such as express or courier. But by selecting Plunketts Post you are selecting the best price for shipping.
Our Free Delivery is only valid on:
STORE PICK UP
Store pick up is available for those that live in the local area and are happy to come and collect their package from our office in Warriewood, Sydney. Please note we will email you once it's been packed and available for collection.
Collection is available between 9am to 3:00pm Monday to Friday.
If you would like to calculate the cost of your shipping follow these instructions:
International orders will be despatch via Airmail. Please allow up to 14 business days for international Airmail delivery.
Delivery time does not include the time parcels may spend in the destination country’s Customs Service. International orders may require a signature on delivery.
Plunkett’s orders are processed on business days (Monday to Friday). We do not dispatch during weekends and NSW Public Holidays. All orders are shipped from our Sydney, NSW warehouse
Allow extra time during peak delivery times: The holiday season and NSW public holidays.
International delivery cost varies. Delivery cost can be determined by using the Postage Calculator at the checkout.
All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged by Customs Services in the destination country. These charges need to be paid by the customer. Please check with your local Customs offices for further details
Plunkett’s has no control over International Customs rules and regulations and takes no responsibility for checking import requirements, restrictions and fees, this is the responsibility of the Customer.
Plunkett’s has no control over International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing. We will not refund any International orders where such claims are made. We recommend such claims are placed with your local customs and or postal service.
We regret we cannot offer a returns policy to international customers.